Privacy Policy

1. Overview and Introduction

emon11 ("we," "us," "our") operates https://emon11.cam, an online gambling platform serving Indonesian players. We take your right to privacy seriously. This Privacy Policy sets out in plain terms how emon11 collects, uses, stores, shares, and protects the personal information you provide when you register, deposit funds, place wagers, and interact with our platform.

By registering an account and using emon11 services—including sports betting on BRI Liga 1, English Premier League, and international football; live casino games; slots; togel (Indonesia's traditional numbers lottery); and sabung ayam (cockfighting) markets—you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you must discontinue use of our services immediately.

This policy applies to all personal data collected through the emon11 website, customer support channels (live chat, email, WhatsApp), account dashboard, and any mobile-optimized interfaces. It does not apply to third-party websites or services linked from our platform.

2. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that identifies or can reasonably identify you as an individual, including your name, email address, phone number, bank account details, IP address, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, or deletion.
• "Controller" refers to emon11, which determines the purposes and means of processing your personal data.
• "Data Subject" means any identified or identifiable natural person whose personal data is processed by emon11—in practice, every registered player.
• "Sensitive Data" means a subset of personal data requiring heightened protection, including financial account details, identity document numbers, and information related to responsible gaming self-exclusion requests.
• "Third Party" means any individual or organization other than you and emon11.

3. Information We Collect

3.1 Information You Provide Directly

When you register and use emon11, you voluntarily provide the following categories of personal data:

• Registration Information: Full legal name, date of birth, email address, mobile phone number, residential address in Indonesia, and a chosen username and password.
• Identity Verification (KYC) Documents: Government-issued photo identification (KTP, passport, or SIM), proof of address (utility bill or bank statement), and selfie or liveness check images used to verify your identity in accordance with anti-money-laundering requirements.
• Payment Information: Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, Bank Danamon), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), and transaction records including deposit amounts, withdrawal requests, and transaction timestamps. Note: we do not store full card numbers; payment processing is handled by certified payment gateways.
• Support Communications: Messages, emails, live chat transcripts, and WhatsApp conversations you initiate with our customer service team.
• Responsible Gaming Requests: Self-exclusion applications, deposit limit settings, loss limit preferences, and session time configurations you submit through account tools.

3.2 Information Collected Automatically

When you access and use emon11, our systems automatically collect certain technical information:

• Log Data: IP address, browser type and version, operating system, referring URL, pages viewed, time and date of access, and session duration.
• Device Information: Device type (mobile, tablet, desktop), device identifiers, screen resolution, and connection type.
• Betting and Gaming Activity: Wagers placed, games accessed, bet amounts in Indonesian Rupiah (IDR), outcomes, bonuses claimed, and account balance history.
• Cookie and Tracking Data: Information collected via cookies, web beacons, and similar technologies as described in Section 7 of this policy.

3.3 Information from Third Parties

We may receive information about you from reputable third parties including:

• Identity verification service providers conducting KYC checks
• Fraud prevention and anti-money-laundering screening services
• Payment processors confirming transaction status
• Publicly available sources such as official government registers where permitted by applicable law

4. How We Use Your Information

emon11 uses your personal data for specific, legitimate purposes. The table below summarizes the primary uses:

5. Legal Basis for Processing

emon11 processes your personal data under the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to upon registration—including account management, payment processing, and delivering gambling services.
• Legal Obligation: Processing necessary to comply with applicable laws, including anti-money-laundering (AML) requirements, identity verification obligations, and regulatory reporting.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and analytics where these interests are not overridden by your data-protection rights.
• Consent: Processing for marketing communications and optional analytics cookies, where you have provided explicit, freely given consent that you may withdraw at any time.

6. Sharing and Disclosure of Personal Data

emon11 does not sell your personal data to third parties. We share your information only in the circumstances described below:

6.1 Service Providers

We engage trusted third-party service providers who process data on our behalf under strict contractual data-processing agreements. These include payment processing partners, KYC and identity verification providers, anti-fraud and AML screening services, cloud hosting providers, and customer support platform vendors. All service providers are contractually bound to process data only as instructed by emon11 and to maintain adequate security standards.

6.2 Legal and Regulatory Requirements

We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts when required by applicable law, court order, or regulatory direction. We will notify you of such disclosure where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of emon11's assets, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the applicable privacy terms via email or prominent notice on the website.

6.4 Consent-Based Disclosure

Beyond the circumstances described above, we will share your personal data with third parties only where you have given explicit, informed consent to that specific disclosure.

7. Cookies and Tracking Technologies

emon11 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver relevant content. The categories of cookies we use are:

• Strictly Necessary Cookies: Essential for the platform to function—maintaining your login session, security tokens, and language preferences. These cannot be disabled.
• Performance and Analytics Cookies: Used to understand how players navigate the emon11 platform, which pages are most visited, and where users encounter difficulties. Data is aggregated and anonymized where possible.
• Functional Cookies: Store your preferences such as display settings, preferred payment method, and game history to personalize your return visits.
• Marketing Cookies: Used to deliver promotional communications and offers relevant to your betting interests, subject to your consent. You may withdraw consent for marketing cookies at any time through your account settings.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the emon11 platform. For strictly necessary cookies, no opt-out is available as they are required for the service to operate.

8. Data Retention

emon11 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Specific retention periods include:

• Account and Registration Data: Retained for the duration of your account and for a period of five (5) years following account closure, in compliance with anti-money-laundering record-keeping obligations.
• Transaction and Payment Records: Retained for a minimum of five (5) years from the date of the transaction to satisfy financial reporting and AML requirements.
• KYC and Identity Documents: Retained for five (5) years after account closure or the end of the business relationship, whichever is later.
• Support Communications: Retained for three (3) years from the date of the interaction to allow for follow-up and dispute resolution.
• Marketing Preferences: Retained until you withdraw consent or request deletion, after which your preference to opt out is recorded and retained indefinitely to prevent inadvertent re-enrollment.
• Anonymized Analytics Data: May be retained indefinitely as it no longer constitutes personal data once properly anonymized.

When retention periods expire, personal data is securely deleted or irreversibly anonymized using industry-standard data destruction methods.

9. Security Measures

emon11 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, or disclosure:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit SSL/TLS protocols, displayed by the padlock icon in your browser address bar.
• Data Encryption at Rest: Sensitive personal data stored on our servers—including payment details and identity documents—is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is strictly limited to authorized emon11 personnel and service providers who require it for legitimate operational purposes. All access is logged and regularly audited.
• Two-Factor Authentication: Account login and sensitive account changes require multi-factor authentication to prevent unauthorized access.
• Regular Security Audits: Our platform undergoes regular independent security assessments, penetration testing, and vulnerability scanning to identify and remediate potential weaknesses.
• Incident Response: We maintain a documented data breach response plan. In the event of a breach that poses risk to your rights and freedoms, we will notify affected individuals promptly and take all necessary steps to contain and investigate the incident.

While we employ robust security measures, no online platform can guarantee absolute security. You also bear responsibility for maintaining the confidentiality of your account credentials and for using strong, unique passwords. If you suspect unauthorized access to your emon11 account, contact our support team immediately at [email protected].

10. Your Rights

As a data subject, you have the following rights regarding your personal data held by emon11. To exercise any of these rights, contact us using the details provided in Section 14.

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is used and who it has been shared with.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data. For certain data fields (such as name and date of birth), corrections require supporting documentation.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is unlawful. Note that this right is subject to our legal retention obligations—data required for AML compliance cannot be deleted on request.
• Right to Restriction of Processing: You may request that we restrict processing of your data in certain circumstances—for example, while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request a structured, machine-readable copy of your personal data to transfer to another service provider.
• Right to Object: You may object to processing based on our legitimate interests, including direct marketing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We will respond to all verified data rights requests within thirty (30) calendar days. In complex cases requiring additional investigation, we may extend this period by a further thirty (30) days and will notify you accordingly.

11. Protection of Minors

emon11 services are strictly intended for individuals aged 21 years or older. We do not knowingly collect personal data from individuals under 21 years of age. Our registration process includes mandatory age verification, and accounts found to belong to individuals under the minimum age requirement will be immediately closed and all associated data deleted in accordance with our data retention policy.

If you are a parent or guardian and believe that a minor has registered an account with emon11, please contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay.

12. Cross-Border Data Transfers

emon11 primarily processes and stores your personal data on servers located within or accessible from the Asia-Pacific region. In certain circumstances—for example, when engaging international service providers for KYC verification or fraud screening—your personal data may be transferred to and processed in countries outside Indonesia.

Where such transfers occur, emon11 ensures that appropriate safeguards are in place to protect your data, including contractual clauses that bind recipient organizations to data-protection standards substantially equivalent to those applied by emon11. By using emon11 services, you acknowledge and consent to such cross-border transfers where necessary for service delivery.

13. Changes to This Privacy Policy

emon11 reserves the right to update or modify this Privacy Policy at any time. When we make material changes—such as introducing new categories of data collection, new sharing arrangements, or significant changes to your rights—we will notify you by email to your registered address and by posting a prominent notice on the emon11 website at least fourteen (14) days before the changes take effect.

Minor changes (such as clarifications, formatting corrections, or contact detail updates) may be made without advance notice. The "Effective Date" at the top of this policy reflects the date of the most recent revision. We encourage you to review this policy periodically to stay informed of how emon11 protects your personal data.

Your continued use of emon11 services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the emon11 Data Privacy team through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the emon11 website
• WhatsApp Support: Details available within your registered account dashboard

Our customer support team includes Indonesian-speaking agents available around the clock to assist players in Jakarta, Surabaya, Bandung, Medan, Bali, and across the archipelago. Response times for email inquiries are typically within 24 hours; live chat queries are typically addressed within 2 minutes.